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Track Your Order
Check your order with SVSupplier, or follow a dispatched parcel with WANC on 17TRACK.
Check Order Status
No account required. Use the order number from your confirmation email and the billing email used at checkout.
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Track Your Parcel
Use the shipment tracking number supplied for your order. International parcels are tracked with WANC.
Opens 17TRACK in a new tab. If a carrier needs to be selected, choose Wanc. An order number is different from a parcel tracking number.
Open the WANC tracking pageNo tracking number yet? Check your order details or contact our team. Tracking becomes available after your parcel is handed to the logistics partner and scanned.
United Kingdom
Estimated delivery: 7–14 days
China warehouse → WANC international transport → UK logistics warehouse → Royal Mail → Your address.
European Union
Estimated delivery: 7–15 days
China warehouse → WANC international transport → German logistics warehouse → DHL → Your address.
These are delivery estimates, not guaranteed dates. Tracking events can pause during international transport or customs processing. Read delivery information.
Order & Delivery Help
What if the tracking number has no updates?
Check that the number is correct and select Wanc in 17TRACK. The first event appears after a carrier scan; updates may pause between countries. Contact us if you need help checking progress.
My order is split into several parcels
Each parcel may have its own tracking number and delivery date. Check every number supplied with your order. If something is missing, contact us with your order number.
Why can I not see an earlier order in my account?
It may have been placed as a guest or with another email address. You can still use the order number and its billing email on this page. Contact us if you need help locating it.
Can I change an address or report an issue?
Contact our team as soon as possible. Editing a saved account address does not change an order already placed. For damage, missing items or a product issue, keep the packaging and send us your order number and clear photos. Read order support information.
Need help with an order?
Have your order number ready. Our team can help with tracking, missing items or product issues.