Please contact our customer service team if an item has a quality defect, is materially different from the product photos or description, or arrives damaged during transport. Send your order number together with clear photos or video showing the issue. We will review the evidence and arrange an appropriate solution, which may include replacement, return, partial refund or full refund depending on the circumstances.

Because orders are prepared for resale and may include mixed products, sizes and styles, we do not normally accept change-of-mind returns or returns caused by a buyer’s sales performance, listing method or customer demand. This does not affect rights that cannot legally be excluded.

Contact us and wait for return instructions before sending anything back. Unauthorised parcels may be delayed or refused because the correct return warehouse depends on the order and destination.

If there is a problem with a card order, please contact our support team first so we can investigate and offer a solution. Contacting us usually provides the fastest resolution. Nothing in this policy limits any legal rights or protections available through your card issuer.